Top 10 Tips for Great Service
Pat Croce, motivational speaker, best-selling author and former owner of the Philadelphia 76ers, began his successful career by building a sports therapy chain. From his entrepreneurial experiences, he draws his top 10 tips for great customer service:
1. Say hello and goodbye. A genuine "hello" and "goodbye" often manage to make people smile and make them feel welcome. |
2. First-name basis. Saying a person's name can make him or her feel important or necessary. But don't overdo it, or you risk sounding insincere. |
3. Listen. Listen. Listen. Listening shows that you have a vested interest in what a person says and gives you the chance to learn something new. |
4. Communicate clearly. Fully articulate words while speaking. Say "yes" instead of "yeah" or "yep." You'll sound more intelligent and a lot more professional. |
5. Be neat, clean and fit. If you want to make a good impression, dress and look to impress. People often judge you by what you wear. |
6. Be prompt and professional. Being timely and displaying professional mannerisms give others good things to say about you. |
7. Be positive. Your attitude can reflect upon others, and remember,
if something goes wrong, don't give up. |
8. Give compliments. Why not make someone's day? Praise tends to reproduce itself. |
9. Have fun. Balance hard work and stress with something relaxing
and enjoyable. |
10. Implement a strategy today. What are you waiting for? Nothing will get people talking about your business faster than stellar customer service. |
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